The Net Promoter Score is an index that essentially measures customer loyalty to a product, service, or company. Typically, this number is obtained through a survey that is sent to customers after interaction with a brand.
Experiment With Email Subject Lines
Three different emails were sent containing the same body text but different subject lines. Here are the headlines and results:
Online Surveys Lessons Learned by IBM
IBM’s e-business Innovation Centre in Toronto ran an online business-to-business survey between 2000 and 2001, and after tweaking a number of variables they managed to double their response rates in the second year of running the survey.
Enterprise Survey System… What is That?
How do you know if you need an enterprise survey system?
Different problems require different solutions, and survey systems are not an exception. There are instances in which you need a sound, flexible system to solve needs not covered with free tools. That’s when an enterprise survey system comes into play..
Text Message Notifications
A study by the Pew Research Center. Text messaging has grown in popularity in recent years, leading survey researchers to explore ways texts might be used as tools in the public opinion research process. In the U.S., at least, researchers must obtain consent from respondents before they are permitted to send an automated text.
Pre-Survey Text Messages Improve Participation Rate
Mobile telephone numbers are increasingly being included in household surveys samples. As approach letters cannot be sent because many do not have address details, alternatives approaches have been considered. This study assesses the effectiveness of sending a short message service (SMS) to a random sample of mobile telephone numbers to increase response rates.
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Collecting data elements for Clinical Quality Measures
An organization must configure its systems so data elements are collected exactly the same way over time. This approach ensures accurate and credible data for Quality Improvement ( QI) improvement and avoids a team’s wasted efforts on manual activities and reconfiguring its systems.
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Gathering Data Elements for Quality Measures
Mobile Applications to obtain data for Clinical Measures
We provide surveys in a mobile-ready format.
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Demo of QR code used to gather HRSA’s Core Clinical Measures
Using QR codes to gather data elements for HRSA clinical measures
The first part of this article is Mobile Application to Gather HRSA Clinical Measures, where we describe the tool we are using to gather the HRSA Core Clinical measures. In this article, we provide links to demos showing how you can access the mobile application using a QR code.
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Demo of text message used to gather data elements for HRSA’s Core Clinical Measures
Using text messages to gather HRSA clinical measures
The first part of this series is Mobile Application to Gather HRSA Clinical Measures, where we describe the tool we are using to gather the HRSA Core Clinical measures. In this article, we provide links to a demo showing how you can access the mobile survey when receiving a text message.