The Net Promoter Score is an index that essentially measures customer loyalty to a product, service, or company. Typically, this number is obtained through a survey that is sent to customers after interaction with a brand.
Three different emails were sent containing the same body text but different subject lines. Here are the headlines and results:
IBM’s e-business Innovation Centre in Toronto ran an online business-to-business survey between 2000 and 2001, and after tweaking a number of variables they managed to double their response rates in the second year of running the survey.
An organization must configure its systems so data elements are collected exactly the same way over time. This approach ensures accurate and credible data for Quality Improvement ( QI) improvement and avoids a team’s wasted efforts on manual activities and reconfiguring its systems.
Mobile Applications to obtain data for Clinical Measures
We provide surveys in a mobile-ready format.
Using QR codes to gather data elements for HRSA clinical measures
The first part of this article is Mobile Application to Gather HRSA Clinical Measures, where we describe the tool we are using to gather the HRSA Core Clinical measures. In this article, we provide links to demos showing how you can access the mobile application using a QR code.