Online Surveys Lessons Learned by IBM

IBM’s e-business Innovation Centre in Toronto ran an online business-to-business survey between 2000 and 2001, and after tweaking a number of variables they managed to double their response rates in the second year of running the survey.

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Enterprise Survey System… What is That?

How do you know if you need an enterprise survey system?

Different problems require different solutions, and survey systems are not an exception. There are instances in which you need a sound, flexible system to solve  needs not covered with free tools. That’s when an enterprise survey system comes into play..

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Text Message Notifications

A study by the Pew Research Center. Text messaging has grown in popularity in recent years, leading survey researchers to explore ways texts might be used as tools in the public opinion research process. In the U.S., at least, researchers must obtain consent from respondents before they are permitted to send an automated text.

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Pre-Survey Text Messages Improve Participation Rate

Mobile telephone numbers are increasingly being included in household surveys samples. As approach letters cannot be sent because many do not have address details, alternatives approaches have been considered. This study assesses the effectiveness of sending a short message service (SMS) to a random sample of mobile telephone numbers to increase response rates.

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Collecting data elements for Clinical Quality Measures

An organization must configure its systems so data elements are collected exactly the same way over time. This approach ensures accurate and credible data for Quality Improvement ( QI) improvement and avoids a team’s wasted efforts on manual activities and reconfiguring its systems.

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